Typically we required 48 hours notice for delivery. Delivery times are Monday through Friday evenings from 4pm-8pm , Saturday and Sunday delivery time can be arranged.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within an hour of the requested time frame, weather permitting.
During the summer months we operate extended hours and delivery times are extended.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbour, or leave a message for the recipient to call to arrange for delivery.
If the recipient’s address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Elegant Bouquets is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling an Order
We are unable to cancel or change orders already in process of being designed, en route or delivered. To cancel or change an order that has not been processed, please call (416) 356-2592.
Recipient may be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you will still be charged for the cost of the gift.
If you have any questions or need more information please contact us directly (416) 356- 2592